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Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law.Refunds will be issued in the Original Form of Tender (cash refunds are limited to 0 in store with any balance refunded as a check by mail).For orders placed through a store, please contact the store where the sale originated. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items).You may cancel your Stock order at any time prior to delivery or pickup for a full refund.If you are not satisfied with your Stock furniture, rug or rug pad purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return.The item must be returned within 30 days of delivery or pickup. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.The rental market is healthy and this is a great opportunity to have the best of both world's.
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At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture and rugs.
Attention to detail in design, materials and construction is always at the forefront. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.
For furniture and rug orders placed online, please call us at 800.606.6462.For your convenience, we will accept the following as proof of your purchase: We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an e Receipt.