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To make sure you are safe we regularly check our advisers against the Criminal Record Bureau (CRB) and they are all trained to assess need and risk.The Helpline is always confidential as long as the person contacting us is safe!You should have access to advocacy advice help lines so that you can receive independent advice and support Advocacy services are central to the voice of the child agenda and recent surveys and reports have indicated that young people are not aware of the entitlement to this provision and that some local authorities are not commissioning this service for their children.
Your ‘Feedback’ is valuable to us click here if you would like to give your feedback on the NYAS Helpline.Children in care and care leavers should have access to advocacy advice help lines so that they can receive advice and support when they need it by qualified and experienced advocates.if an adviser believes that a you or someone else may be at risk, he or she is legally required to tell report this.NYAS Helpline Statement of Service, please click here for your full copy.
Our adviser may not always be able to answer your questions immediately and may need to call or email you at a later date with a more detailed response.
Whenever this is the case, the adviser will always explain what they will need to do to find an answer to your question or problem and when you can expect them to get back in touch with you.