There was an error updating


26-Nov-2014 10:33

I've searched around the web a bit but haven't found much direction regarding this issue. Also, I'm backing the NAS up to an attached 3TB USB drive, not over the network. That may work, but it's certainly not a long term solution.It turns out my Safepoint backups have not been running correctly for a couple of months. I just tried to create a new safepoint: /dev/null Oct 26 Network Storage logger: ERROR: Copy Handler(262): Failed to obtain the total size & no of files Oct 26 Network Storage logger: ERROR: Copy Handler(287): Failed Copy Dryrun from '/Data Volume/shares' to '/var/media/Seagate_Expansion_Drive//_WDPROT/WDSAFE/New Backup/shares' Oct 26 Network Storage logger: ERROR: Safept Run Handler(999): 91819125739823979672866351894964759104: Failed to complete Safe-Point Pre-Run Oct 26 Network Storage logger: ERROR: safept Exec(1036): OUTPUT Status: BUSY; Failed to lock Safe-Point Manager Oct 26 Network Storage logger: ERROR: Safept Run Handler(352): 91819125739823979672866351894964759104: Safe-Point Run Failed Oct 26 Network Storage logger: ERROR: safept Exec(1036): OUTPUT Status: FAILED; Failed to obtain the total size & no of files Status: FAILED; Failed to obtain the total size & no of files Oct 26 Network Storage logger: ERROR: Safept Action Scheduler(212): Schedule not found for action 'update' on handle '58080458601133133084258145029070809664' Oct 26 Network Storage logger: ERROR: Safept Action Scheduler(255): Schedule Get Failed for action update on handle 58080458601133133084258145029070809664 Oct 26 Network Storage logger: ERROR: safept Exec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action 'update' on handle '58080458601133133084258145029070809664' Oct 26 Network Storage logger: ERROR: Safept Run Handler(1845): 58080458601133133084258145029070809664: Cannot get permissions for '/Data Volume/shares/Public/Shared Documents/. Well, updated to FW -418, and still having this problem.BIN/desktop.ini' Oct 26 Network Storage logger: ERROR: Copy Handler(501): Failed to complete rsync command to copy data - rsync failed with error, 12 Oct 26 Network Storage logger: ERROR: Copy Handler(531): Failed to copy data from /Data Volume/shares to /var/media/Seagate_Expansion_Drive//_WDPROT/WDSAFE/New Backup/shares Oct 26 Network Storage logger: ERROR: Safept Run Handler(1350): 58080458601133133084258145029070809664: Failed to process shares to Safe-Point Oct 26 Network Storage logger: ERROR: Safept Run Handler(352): 58080458601133133084258145029070809664: Safe-Point Run Failed Oct 26 Network Storage logger: ERROR: safept Exec(1036): OUTPUT Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 12 Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 12 My conclusion is that there is a bug affecting Safepoints in both the -607 and -623 firmwares. I have firmware v-413, but setpoint did NOT finish one single backup yet. It starts the process but just transfers somewhere between 100 and 200MB before just stopping and giving up with no warning.My immediate need appears to be resolved - I'll know for sure in a couple of days (! I use an external HDD on the USB port, which I can access through the My Cloud without problems - but setpoint is locking with error message 36323 (or sometimes 36123). Sometimes there is an error message and sometimes not.The first thing I did was check the logs and I get: /dev/null Oct 26 Network Storage logger: ERROR: Copy Handler(262): Failed to obtain the total size & no of files Oct 26 Network Storage logger: ERROR: Copy Handler(287): Failed Copy Dryrun from '/Data Volume/shares' to '/var/media/Seagate_Expansion_Drive//_WDPROT/WDSAFE/Backups/shares' Oct 26 Network Storage logger: ERROR: Safept Run Handler(999): 223114021571771125235940015267139840576: Failed to complete Safe-Point Pre-Run Oct 26 Network Storage logger: ERROR: Safept Run Handler(352): 223114021571771125235940015267139840576: Safe-Point Run Failed Oct 26 Network Storage logger: ERROR: safept Exec(1036): OUTPUT Status: FAILED; Failed to obtain the total size & no of files Status: FAILED; Failed to obtain the total size & no of files2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/00/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/00/01/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/00/14/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/07/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/09/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/11/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/14/ 2014/10/26 [15847] cd+++++++++ shares/Public/Shared Music/i Tunes Library/Album Artwork/Cache/3047209C5577E500/04/01/15/ 2014/10/26 [15847] rsync: writefd_unbuffered failed to write 5 bytes to socket [sender]: Broken pipe (32) 2014/10/26 [15847] rsync: connection unexpectedly closed (1586 bytes received so far) [sender] 2014/10/26 [15847] rsync error: error in rsync protocol data stream (code 12) at io.c(605) [sender=3.0.9] Welcome to the Community. BIN/' Oct 26 Network Storage logger: ERROR: Safept Run Handler(1845): 58080458601133133084258145029070809664: Cannot get permissions for '/Data Volume/shares/Public/Shared Documents/. "Your safepoint cannot be created due to a failed request. (36123)" Not a good sign and makes me question the wisdom of my decision to get a My Cloud..

there was an error updating-90

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Really annoyed that the Myl Cloud simply does not work as advertised - seriously thinking of returning it to Amazon.Whats the use of a fancy USB3 port if you can't actually use it for backing up your data? Somewhere along the way I started just automatically deleting the emails each morning. I've added some music, some videos, and some pictures, but all of them were added to existing libraries and folder structures (new music added to i Tunes or new episodes of TV shows for example). I had my notification level set to "All" because when I first bought the NAS last year, I wanted the reassurance that everything was working properly with my backups.

Are the any actual solutions to this problem or is it truly just a product that doesn't work?

As it stands at the minute the My Cloud is saying "Currently copying" but the light on the USB drive doesn't indicate any activity.